Job Title: Mastectomy/Compression Fitter

Location: Shelby, Gastonia, and Winston-Salem

Job Type: Full-time/Part-time

 

About Us:

At Survivor Friendly, we are dedicated to providing compassionate care and support to breast cancer survivors. As a leading post-surgery garment and compression wear provider, we are committed to helping patients regain comfort, confidence, and quality of life. We seek a skilled and empathetic Mastectomy/Compression Fitter to join our team.

 

Job Overview:

As a Mastectomy/Compression Fitter, you will work closely with breast cancer survivors to ensure proper fitting of post-surgical garments, breast prostheses, and compression products. Your expertise will help women feel comfortable and confident during a challenging recovery process. This role requires high care, sensitivity, and technical knowledge to meet individual patient needs.

 

Responsibilities:

-Conduct fittings for post-mastectomy bras, breast prostheses, and compression garments (including lymphedema sleeves).

-Provide personalized consultations to breast cancer survivors and those in need of compression therapy.

-Measure and fit patients with medical compression garments and post-surgical items.

-Educate patients on their garments and products’ use, care, and benefits.

-Collaborate with medical professionals to ensure patients receive the best care and recommendations.

-Maintain accurate patient records, including measurements and fitting details.

-Stay updated on new products, techniques, and industry standards.

-Demonstrate excellent customer service with a compassionate and patient-centered approach.

-Ensure fitting rooms are organized, clean, and stocked with appropriate products.

 

Qualifications:

-Certified Mastectomy Fitter (FM) or Compression Fitter certification is preferred, or you are willing to become certified within a set timeframe.

-Previous experience in a healthcare or retail environment providing direct patient care or customer service is preferred.

-Strong knowledge of mastectomy, lymphedema, and compression products.

-Excellent communication and interpersonal skills, with a patient-first mentality.

-Attention to detail, with the ability to perform accurate measurements.

-Comfortable working with patients in sensitive situations and providing emotional support.

-Ability to work both independently and as part of a team.

 

Benefits:

-Competitive salary.

-Health, dental, and vision insurance.

-Paid time off and holidays.

-Continuing education and certification assistance.

-Positive and supportive work environment.

-Opportunity to make a significant impact in the lives of breast cancer survivors.

 

How to Apply:

Please send your resume and cover letter to customerservice@survivorfriendly.com. We look forward to hearing from you!

 

Survivor Friendly is an Equal Opportunity Employer.

 

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Job Title: Front Office Coordinator

Location: Winston-Salem and Shelby

Job Type: Full-time/Part-time

 

About Us: 

At Survivor Friendly, we specialize in providing high-quality mastectomy and compression products to support breast cancer survivors and individuals requiring compression therapy. Our mission is to help our clients regain confidence, comfort, and a sense of normalcy post-surgery. We are looking for a friendly, organized, and compassionate Front Office Coordinator to join our team and be the welcoming face of our clinic.

 

Job Overview: 

The Front Office Coordinator manages the day-to-day administrative tasks of our mastectomy and compression DME (Durable Medical Equipment) shop. This role involves interacting with patients, managing appointments, handling billing, and ensuring smooth front-office operations. The ideal candidate will possess strong organizational skills, excellent customer service abilities, and a compassionate approach to patient care.

 

Key Responsibilities:

-Greet patients and visitors warmly, ensuring a positive first impression and a welcoming atmosphere.

-Schedule appointments, answer phone calls, and manage patient inquiries professionally and courteously.

-Manage patient check-in/check-out processes, verify insurance information, and handle intake paperwork.

-Assist with creating labels for shipping products to clients

-Coordinate with mastectomy and compression fitters to maintain an efficient flow of appointments and fittings.

-Maintain patient records, including insurance and billing information, with accuracy and confidentiality.

-Process payments, issue receipts, and handle day-to-day financial transactions.

-Maintain a clean, organized, and well-stocked front office area and fitting rooms.

-Collaborate with team members to ensure patient needs are met and questions are answered.

 

Qualifications:

-A high school diploma or equivalent and additional education or certification in medical administration or a related field is a plus.

-Prior experience in a medical office, DME shop, or healthcare setting is preferred.

-Knowledge of insurance billing and basic medical terminology related to mastectomy and compression therapy.

-Strong organizational and time-management skills with the ability to multitask effectively.

-Excellent customer service skills and a compassionate approach to patient care.

-Proficiency in Microsoft Office and experience with electronic medical records (EMR) or practice management software.

-Ability to maintain confidentiality and handle sensitive information with discretion.

-Friendly, positive attitude and a team-oriented approach to work.

 

Benefits:

-Competitive salary.

-Health, dental, and vision insurance.

-Paid time off and holidays.

-Continuing education and certification assistance.

-Positive and supportive work environment.

-Opportunity to make a significant impact in the lives of breast cancer survivors.

 

How to Apply: 

Please submit your resume and a cover letter to customerservice@survivorfriendly.com. We look forward to welcoming a dedicated and compassionate individual to our team!

 

Survivor Friendly is an Equal Opportunity Employer.